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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All Royal Thermo products

The group "New Technologies" offers for review the products of the plant Royal Thermo: equipment for heating systems: radiators, boilers, gas boilers, separate and coaxial smoke removal systems, pipes, fittings, plumbing cabinets
  • Accessories for radiators Royal Thermo
    Accessories for radiators
    connecting sets, etc.
  • Plumbing cabinets Royal Thermo
    Plumbing cabinets
    built-in, outdoor, etc.
  • Pipelines Royal Thermo
    Pipelines
    AXIOpress et al.
  • Collectors Royal Thermo
    Collectors
    steel, with valves, etc.
  • Fittings Royal Thermo
    Fittings
    ball valves, fittings, etc.
  • Sec. smoke removal systems Royal Thermo
    Sec. smoke removal systems
    standard, insulated, etc.
  • Coax. smoke removal systems Royal Thermo
    Coax. smoke removal systems
    standard, for boilers, etc.
  • Boiler equipment Royal Thermo
    Boiler equipment
    Aquarius, Aquatec, etc.
  • Design radiators Royal Thermo
    Design radiators
    Pianoforte, Biliner, etc.
  • Aluminum radiators Royal Thermo
    Aluminum radiators
    Indigo, Dreamliner, Revolution, etc.
  • Bimetallic radiators Royal Thermo
    Bimetallic radiators
    Revolution Bimetall, Vittoria, etc.

NEW TECHNOLOGIES GROUP

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